We are looking for a Service Advisor for a full-time, permanent role in Sheffield.
Main Duties and Responsibilities
- Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.
- Answering the telephone & dealing with customer enquiries.
- Dealing with customer enquiries on the Service Reception counter.
- Liaising with the team of technicians.
- Managing the shifts work load in accordance with customer expectations.
- Managing service bookings on day to day basis
- Liaising with Subcontractors to arrange works and chasing when required
- Keeping customers up to date with requests, costs and authorisations
- Complete estimates accurately, clearly and quickly
- To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner
£28,000 per annum
Employee Benefits
- Paid Overtime.
- Increased holiday entitlement with length of service.
- Recruitment incentive awards.
- Healthcare scheme.
- Cycle to work scheme.
Working Hours
Monday to Friday
42.5 hours per week
1 in 4 Saturdays